Refund Policy

Last updated: April 2026 · AI POWER LIMITED (Hong Kong)

↩️ 14-day no-questions-asked refund

You may request a full refund of your unused credits within 14 days of any top-up, for any reason. Email support@aipower.me with your registered email address. Refunds are processed back to the original payment method within 5 business days.

We refund unused credits — credits already consumed by API calls are not refundable (you got the value of the AI inference).

🛠️ Service-affecting refunds

If our service was unavailable or returned errors that affected your application, we will pro-rate refund the affected period or grant equivalent credits at our discretion. Common examples:

  • Outage longer than 1 hour during your active usage window
  • Upstream provider returning error responses for which we still billed
  • Documented bug in our routing causing wrong-model billing

Email support@aipower.me with your request_id(visible in API errors and dashboard logs) and we'll review within 2 business days.

💸 Subscription-style? No.

AIPower is pay-per-token only — there are no subscriptions, no minimums, no auto-renewals. Your top-ups stay as credit until you spend them. Credits do not expire.

🌏 Regional considerations

EU/UK customers retain the statutory 14-day cooling-off right under consumer law (this policy already exceeds that minimum). For WeChat Pay and Alipay top-ups, refunds return to the original wallet (3-7 business days depending on Tencent/Alibaba processing time).

📞 Talk to a human

Refund-related questions answered by Frank (founder) personally:

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